Our clients are at the heart of everything we do. Which is why at Charles Anderson & Co Solicitor we have built a reputation for delivering exceptional levels of client service.

We continually invest in our knowledge, our systems and our people to ensure we’re providing the best advice in the most cost-effective way.

We get to know what’s important to you and make sure we’re providing what you need and when you need it. Whether you are meeting us at our offices, contacting us by phone or hearing from us by letter or email our aim is always to deliver our exceptional service – time and again.

Whilst advising you we will keep you regularly updated on progress and keep you fully informed about our costs, right from the start. And of course, we’ll avoid all that legal jargon.

Our complaints procedure

We value our good relationships with clients. However, we accept that from time to time, difficulties and misunderstandings may arise.  If you are dissatisfied with the service you receive from us, you should first take the matter up with whoever is responsible for your case. This could be a partner in the relevant department or the partner who is your usual point of contact.